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Telephone: 07818 569600 Email: info@jackandjillswoodentoys.co.uk

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Shipping and Returns

Costs:

Postage and shipping costs are calculated during the checkout process and clearly displayed before you are asked to complete your order. We are happy to post orders to a different address than that of your home address - please note that this does not apply for orders shipped to an international destination.

Please telephone or email before ordering for international postage rates. We will then send you an invoice with your order and the cost of international shipping. International orders will be dispatched within the time given here and you will receive your order dependant on the postal service in your country. If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.

All prices shown are inclusive of any relevant taxes.

Delivery Schedule:

Please allow up to 24 hours for order processing and your delivery will usually be with you within 3 to 7 working days.

In cases beyond our control please allow up to 28 days for delivery. Regarding orders shipped to the nominated shipping address that are returned to us as 'uncalled for' - we will have the order posted again though you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected.

Delivery Methods:

For smaller items we usually use Royal Mail Recorded Delivery. For larger items delivery is via courier and all items will need to be signed for. We can provide tracking numbers on request.

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